PROFILE;
Medical administrative office assistant with 5 years of experience supporting physicians in single physician practices and multiple physician centers. Areas of expertise include abstracting and scanning electronic medical records, ROI (release of information), front office operations, billing and coding, customer support Windows 2000, Microsoft Word, training new employees, and insurance verification of public and private insurances while always following HIPPA guidelines. Leaving industrial companies after 23 years, I re-entered school to train for medical administrative positions.
Work experience
Period 08/03/2009-06/09/2011
Employer: Orthopedic Associates of Central Maryland
Position: Patient Representative
Location: Columbia, MD
Responsibilities: I verified patient demographic and insurance information, and tracked referral and/or authorization information. Verified insurance through Real Med, NaviNet or insurance web-sites or telephone numbers. Scheduled patient visits, checked patients in for visits. Input info into Tiger Misys, SRS software. Scanned and abstracted various faxes and paperwork into patient’s electronic medical charts. Various other duties as required.
Period 08/09/2008-07/31/2009
Employer Discovery Support Services
Job Title ROI field Representative
Work Location Baltimore-DC metro area
Responsibilities Working with Concentra Medical Centers for release of information. Visited area centers and received legal requests from attorney, other Dr. Offices, insurance companies, workers compensation offices and other ROI companies for patient’s records. Logged onto OccuSource, determined center the patient was seen and retrieved the various charts and records, sort through them for the information requested. Scanned them into my laptop, returned charts to proper areas. After going to several centers throughout the day, returned home and compiled work orders into Discovery web site to upload to home office in Georgia where the records are sent out to the requester. Twice a week went to billing office to print out billing on Citrix. Input payroll, mileage and expenses to web site.
Period 05/08/08 7/2/008
Employer Mid Atlantic Headache Institute
Job Title Front desk reception
Work Location Pikesville, MD
Responsibilities Working in a neurologist’s office I verified patient demographic and insurance information, and tracked referral and/or authorization information. Scheduled patient visits and test as needed. Check patients in and out and collected co-pays. Input info into Medical Manager Software. Compiled encounter form batches, linked referrals and entered charges in a timely manner. Filed and maintained various faxes and paperwork into patient’s charts. Answered multi line phone system and relayed messages to appropriate individuals. Wrote out and/or call prescriptions to pharmacists after getting physicians approval. Relayed answers to messages back to patients over the phone. Compiled and build chart information. Filed and pulled charts. Various other duties as assigned.
Period 12/17/2007 - 02/18/2008
Employer Multi Specialty Health Care
Job Title patient rep-floater
Work Location Essex, MD
Responsibilities I verified patient demographic and financial information. Confirmed PIP, workers comp, and/or private insurance coverage, after receiving information about patient workers comp, and private insurance coverage, track referral and/or authorization information. Scheduled patient visits after receiving verification. Provided patient with appropriate information including all medical and physical therapy available to them and collected co-pays and deductibles. Collected and checked encounter forms for completeness and accuracy, input the info into PCN software. With knowledge of insurance information and regulations, collect appropriate co-pays and co-insurance payments. Compiled encounter form batches, linked referrals and entered charges in a timely manner. Filed and maintain various faxes and paperwork into patient’s charts. Various other duties as assigned.
Period 10/10/2007 - 12/15/2007
Employer Saul Gurney DDS
Job Title front desk receptionist
Work Location Baltimore, MD
Responsibilities I verified patient demographic and financial information, confirm insurance coverage, and track referral and/or authorization information. Scheduled patient visits, provided patient with appropriate information including all dental coverage available to them and co-pays and deductibles. Collected and checked encounter forms for completeness and accuracy, input the info into SoftDent software. With knowledge of insu...
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